Privacy policy

Privacy Policy – B2P Essentials Private Limited

This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules, including amendments related to electronic records. This document is generated by a computer system and does not require any physical or digital signature.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.
By accessing or using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy along with our Terms of Use and other policies. If you do not agree, please do not use the website.

This Privacy Policy governs the use of information by B2P Essentials Private Limited ("B2P", "we", "us", or "our"), having its registered office at:
2204, Imagine Tech Park, Block DB, Plot 6, Salt Lake, Sector V, Kolkata – 700091, India
Website: www.b2pshopping.in
Contact: +91 8274041114

1. Consent

By using our website and/or providing your information, you consent to the collection and use of your information in accordance with this Privacy Policy.

Personal data will be retained only as long as necessary for business or legal purposes. Non-personal data may be retained indefinitely.

2. Information Collection and Use

2.1 Personal Information

We may collect the following:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address

Purpose:

  • Order processing and delivery
  • Customer identification
  • Fraud prevention
  • Customer support

2.2 Payment Information

We do not store card details, CVV, or PINs. Payments are securely processed via third-party payment gateways.

We may receive:

  • Payment method
  • Payment provider details

Purpose:

  • Transaction processing
  • Purchase analysis
  • Offers and promotions

2.3 Technical & Usage Data

We may collect:

  • IP address
  • Device and browser information
  • Location data

Purpose:

  • Website performance improvement
  • Traffic analysis
  • Personalized experience

2.4 Communication Data

We may store:

  • Customer calls
  • WhatsApp or chat interactions

Purpose:

  • Customer support
  • Training and quality improvement
  • Fraud prevention

2.5 Social Media Data

We may use publicly available content such as:

  • Reviews
  • Tags
  • User-generated content

Purpose:

  • Marketing and engagement
  • Trust building

2.6 Third-Party Data

We may receive data from third parties for:

  • Advertising and marketing
  • Customer insights
  • Fraud prevention

2.7 Data Accuracy

Users are responsible for ensuring that the information provided is accurate and up to date. We are not liable for issues arising from incorrect or outdated information.

3. Access to Data

We collect and process data to provide services efficiently and take reasonable steps to protect it from unauthorized access, misuse, or disclosure.

4. Security

4.1 Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers such as payment gateways, logistics partners, and marketing platforms (e.g., Google, Meta) solely for business operations.

4.2 Account Deletion

To request deletion of your data, email us at:
support@b2pshopping.in

Include:

  • Full Name
  • Registered Mobile Number

Note: Deletion may restrict access to certain services.

4.3 Customer Notifications

You may opt out of marketing communications at any time by contacting us.

4.4 Cookies

We use cookies to:

  • Improve user experience
  • Enhance website performance

You can disable cookies through your browser settings; however, some features may not function properly.

4.5 External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

5. Updates to This Policy

We may update this Privacy Policy from time to time. Users are encouraged to review it periodically.

Significant changes will be notified on the website.

6. Opt-Out Rights

You may withdraw your consent for data usage at any time by contacting us. However, this may limit access to certain services.

7. Data Accuracy

We strive to maintain accurate and updated user data. Users may request corrections if required.

8. Force Majeure

B2P Essentials Private Limited shall not be held liable for data loss or misuse caused by events beyond its control, including:

  • Natural disasters
  • Cyber-attacks
  • Power failures
  • Government actions

While we implement strong security measures, absolute security cannot be guaranteed.

9. Grievance Officer

For complaints or concerns:
Email: support@b2pshopping.in
Phone: +91 8274041114
Company: B2P Essentials Private Limited

10. Governing Law

This Privacy Policy is governed by the laws of India. All disputes shall be subject to the jurisdiction of courts in Kolkata, India.